lady luck casino black hawk phone number

No rooms have been updated since opening. The Lady Luck Hotel Tower is now 5 years old. He even offered us late checkout at no additional fee. Very weird.Īt check-in, the counter person was very friendly and explained the restaurant options, times of operation and how to navigate the hotel. Once you get your space, take the elevator back down to level 1 of the parking structure and walk over to the check-in area. Now, you can turn to the right and find a parking space. That is where the hotel check-in area is located. When you first pull into the parking deck, pull in a ways and look to your left. Valet parking is across the street in the casino parking lot. There is a parking deck with free parking. The hotel itself is across the street from their casino. We arrived Saturday, August 20th for an overnight stay to gamble. Trip Advisor only lists 4 hotels in the city, and I think that is correct. We value your business and hope to have the opportunity to provide you with a better experience in the future.įirst, let me state that there are not many hotels in Blackhawk, CO. We appreciate your honest feedback and assure you that we will use it to improve our services and facilities. Additionally, we apologize for any confusion regarding our front desk operating hours and will work towards rectifying this issue to provide a better experience for our guests. We understand the importance of having a working remote in the rooms and will make sure to address this matter promptly. In regards to the issues you mentioned, we apologize for any inconvenience caused. Please know that your comments have been forwarded to the appropriate department heads for review and improvement. We strive to provide outstanding service to all our guests, and it appears that we fell short of meeting your expectations. We apologize for the disappointing service and experience you encountered during your stay. We value all customer feedback and take it very seriously.

Thank you for taking the time to share your feedback regarding your recent experience at Lady Luck Casino Black Hawk.

Lady luck casino black hawk phone number